- Regulated entities must ensure that loan servicing or repayments are made directly in the borrower's bank accounts without any third party's involvement.
- The RBI has also directed that any fees or charges payable to lending service providers should be paid directly by the regulated entity and not by the borrower.
- There will be a provision of a "Cooling-off period", during which the borrower can leave the digital loan by paying only the principal and proportionate cost.
- In addition, to deal with digital lending-related complaints, there must be only a nodal grievance redressal officer.