How does the "QR Code" ticketing system work for hassle-free metro travel?
- Under the new QR code system, passengers can only enter the metro system from the station where the QR code-based ticket has been issued. This restriction ensures increased security and prevents ticket fraud by prohibiting entry from any other station.
- The incident fare mode will be used at the AFC gates to appropriately modify the QR code-based tickets if the DMRC's revenue services experience a problem. This guarantees that travellers can continue their journey without interruption and are not inconvenienced by technical problems.
- Users can enter the metro system within 60 minutes of receiving their tickets with QR codes. However, if you arrive more than 60 minutes late, you won't be admitted and won't be a refund. Currently, only trips between the source station and the destination station are covered by tickets with QR codes.
- The ticket with a QR code will not be accepted if a traveller decides to end their trip in the middle of it. In certain situations, the customer service representative will provide the traveller with a free exit token to leave the metro system without paying additional fees.
- The AFC gates won't open if a user of the QR Code-based ticket unintentionally departs from their intended station. After deducting the fare difference, the customer service representative will give out an exit token.
- Passengers must present the mobile image or a copy of the QR Code-based ticket for validation. Failure to do so will result in being considered "without ticket" and charged accordingly.
